The plain-English version is short. The careful version is below.

By submitting an intake request, activating an automation, paying for a service tier, or otherwise using Hapex, you agree to be bound by these Terms and the Hapex Privacy Policy, both of which together form the agreement between you and Hapex AI. If you are using Hapex on behalf of an organization, you represent that you have authority to bind that organization, and “you” in these Terms means both you personally and that organization.

If you do not agree to these Terms, do not use Hapex. We will refund any payment made within fourteen days, less any usage already incurred, on request.

• “Hapex,” “we,” “our,” “us” means Hapex AI, a sole-proprietor business operated by Shameel Khairi out of Indianapolis, Indiana, United States.
• “Service” means the Hapex intake app, the planner that turns natural-language requests into structured plans, the agent service that executes those plans, and any first-party tooling we ship under hapex.ai.
• “Automation” means an executable plan you have defined and activated through Hapex.
• “Capability” means a building block in the registry (Gmail, Calendar, ntfy, Anthropic, and so on) that an Automation may invoke.
• “Customer Data” means information you provide to Hapex, plus information your Automations fetch from third-party services you have authorized, plus the outputs your Automations produce.
• “Sub-processor” means a third-party service Hapex uses to deliver the Service. The current list is in Section 7 of the Privacy Policy.

Hapex lets you describe an automation in plain English, generates a structured plan via a large language model, asks you to authorize the third-party services the plan needs, runs a self-test before activation, and then executes the automation on a schedule or on demand. The output of an Automation is delivered through the channel its plan specifies (push notification, email, message, file write, and similar).

The Service is sold in tiers (Managed Fast, Managed Smart, Managed Genius, Managed Private, BYOK, and Concierge). Tiers determine which language model is used, which infrastructure runs the work, and the monthly price.

To use Hapex you must be at least sixteen years old, or the age of digital consent in your jurisdiction if it is higher (eighteen in the United States for full contractual capacity), and you must have legal authority to enter into this agreement. You are responsible for keeping your account information accurate, for maintaining the security of your email inbox and OAuth-connected accounts, and for any activity that occurs under your account.

We may refuse service or terminate accounts at our reasonable discretion in cases of suspected abuse, fraud, breach of these Terms, or if continuing to serve you would expose Hapex to legal or security risk that cannot be mitigated.

When you click “Continue with Google,” “Continue with Slack,” or any equivalent third-party connect button, you authorize Hapex to act on your behalf with that provider, limited to the scopes shown on the provider's consent screen. The scopes Hapex requests are the minimum needed to perform the capability the Automation specifies. We will not silently expand scopes; any new scope requires a fresh authorization.

You may revoke authorization at any time, both from inside Hapex and from the provider's account-management page (for example, myaccount.google.com/permissions). Revocation will cause Automations that depend on the revoked authorization to fail at run time and to be paused. We will notify you when this happens.

You represent that you have authority to grant the authorizations you grant. If you authorize Hapex against an account that belongs to your employer or a third party, you represent that you have the right to do so under any applicable contract, policy, or law.

Ownership.

You own your Customer Data. Nothing in these Terms transfers ownership of Customer Data from you to Hapex. We act as a processor of that data on your instructions, except for the limited research-use license described below.

License to operate the Service.

You grant Hapex a worldwide, non-exclusive, royalty-free license to access, store, copy, transmit, modify, display, and execute Customer Data solely as necessary to provide and improve the Service for you, including by routing data through the Sub-processors listed in the Privacy Policy.

License for internal research.

You additionally grant Hapex a worldwide, non-exclusive, royalty-free license to use Customer Data for internal product research and development as defined in Section 5 of the Privacy Policy. The scope, limits, opt-out mechanism, and pseudonymization commitments described in that section apply in full and are incorporated here by reference. The research license terminates the day you delete your account or opt out, except to the extent training already incorporated has produced model weights that cannot reasonably be unwound; any data already used at that point will not be deleted from training corpora but will not be used in any future training run.

No sale.

Hapex will not sell, license, swap, or otherwise transfer Customer Data to any third party for monetary or other valuable consideration. This commitment is binding regardless of whether your jurisdiction independently restricts such sales. Section 6 of the Privacy Policy specifies what we will not do under any circumstance.

Deletion and export.

You can request deletion or export of your Customer Data at any time by emailing support@hapex.ai. Deletion is completed within thirty days subject to the retention schedule in the Privacy Policy. Export is provided in a structured, machine-readable format.

You agree not to use the Service for any of the following:

• Activities that violate applicable law in your jurisdiction or ours, including export-control law and sanctions.
• Building Automations that send unsolicited bulk email, generate spam in any channel, or that constitute deceptive advertising under applicable law.
• Building Automations that access accounts you have no right to access, scrape services in violation of those services' terms, or attempt to circumvent rate limits or authentication systems.
• Building Automations that produce content that infringes intellectual property, defames a person, contains child sexual abuse material, or is intended to harass or threaten an identifiable individual.
• Attempting to extract Hapex's system prompts, planner internals, encrypted credentials, or any other party's data from the Service through prompt injection, abuse of error messages, or other adversarial means.
• Reselling the Service, except as expressly authorized by us in writing.
• Reverse engineering the Service, except to the extent that right is granted by mandatory applicable law.
• Probing or load-testing the Service without prior written permission.

Violation of this Section may result in immediate suspension or termination of your account and forfeiture of prepaid fees covering the period of the violation, in addition to any remedies available at law.

Hapex will not deliver any external message (email, push, SMS, message to a third party, or similar) on your behalf, and will not generate any Stripe charge against your payment method, until the Automation in question has passed a successful self-test execution and you have explicitly clicked “Activate.” This is a hard gate in the Service. If you find a way to bypass it, that is a bug; report it to support@hapex.ai.

Tier prices, model selections, and any usage-based components are shown in the build flow before you activate an Automation. You authorize Hapex to charge the payment method on file for the selected tier on a recurring monthly basis until you cancel. Fees are non-refundable except as required by law or as expressly stated in these Terms.

You may cancel any time. Cancellation takes effect at the end of the current billing cycle; we do not pro-rate partial months. We will not auto-renew a cancelled subscription. Failed payments will result in retry attempts over seven days; if all attempts fail, the Automation will be paused and ultimately deactivated.

We may change pricing on prospective subscriptions with at least thirty days' notice. Existing subscriptions retain the price they signed up at for at least one year from purchase, after which any pricing change must be communicated at least thirty days in advance.

The Service, including the planner system prompt, the capability registry, the runtime architecture, the brand, and all related code and content, is the property of Hapex and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during your subscription.

Outputs produced by your Automations from your inputs belong to you, subject to any third-party rights in the inputs (for example, an email body produced by Anthropic from a prompt you supplied is governed by your rights to the prompt and Anthropic's output terms).

Feedback, suggestions, and bug reports you give us are non-confidential, and you grant Hapex a perpetual, royalty-free license to use them.

Each party will protect the other's confidential information using the same care it uses for its own confidential information of a similar nature, and at minimum reasonable care. “Confidential information” means non-public information disclosed in writing or in circumstances where it is reasonably understood as confidential, including the contents of Customer Data and Hapex's system prompts and operational architecture.

Confidential information may be disclosed where required by law or valid legal process, with prompt notice to the other party where lawful, and only to the extent strictly required.

These Terms apply for as long as you use the Service. You may terminate by deleting your account; we may terminate for material breach with thirty days' written notice and an opportunity to cure, or immediately for repeated or severe breach. We may also terminate without cause with thirty days' written notice; in that case we will refund prepaid fees covering the unused portion of the term.

Sections that by their nature should survive (Customer Data, Confidentiality, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution) survive termination.

The Service is provided “AS IS” and “AS AVAILABLE.” Hapex disclaims all implied warranties to the maximum extent permitted by applicable law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Hapex does not warrant that the Service will be uninterrupted, error-free, or secure against every threat; that any Automation will produce a particular result; that language-model outputs will be accurate or appropriate for any specific use; or that third-party services Hapex relies on will themselves be available.

Automations that interact with regulated activities (medical, legal, financial advice, employment decisions, and similar) may be subject to additional law that Hapex does not specifically validate. You are responsible for ensuring that your Automation is lawful and appropriate for its use case.

To the maximum extent permitted by applicable law, Hapex's total cumulative liability arising out of or relating to these Terms or the Service, regardless of the form of action, is limited to the greater of (a) the fees you paid Hapex in the twelve months immediately preceding the event giving rise to the liability, or (b) one hundred United States dollars.

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or business interruption, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

You will defend, indemnify, and hold harmless Hapex from and against any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms, (b) Customer Data you submit or cause to be processed by the Service, (c) your violation of any third-party right (including intellectual property and privacy rights), and (d) your use of the Service in violation of applicable law.

We will defend, indemnify, and hold you harmless from and against any third-party claim that the Service as provided by Hapex (excluding Customer Data and any third-party content) directly infringes that third party's registered intellectual property in a jurisdiction where Hapex actively offers the Service. The party seeking indemnification will provide prompt written notice of the claim, control over its defense and settlement to the indemnifying party, and reasonable cooperation.

We may update these Terms when our practices change or when applicable law changes. The “Effective” and “Updated” dates at the top of this document always reflect the current version. For material changes (changes that adversely affect your rights or expand our rights to your data), we will notify you by email at least fifteen days before the changes take effect, and you may close your account before that date if you do not consent.

Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Indiana, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute that is not resolved through the process in Section 18 will be brought exclusively in the state or federal courts located in Marion County, Indiana, and you and Hapex consent to personal jurisdiction in those courts. This venue provision does not deprive you of mandatory consumer-protection rights under the law of your residence.

Before filing a lawsuit, the party with the dispute will provide the other with written notice of the dispute (sent tosupport@hapex.ai for Hapex; sent to your account email for you) and will negotiate in good faith for at least thirty days. If the dispute is not resolved during that period, either party may proceed in court subject to Section 17.

You and Hapex each waive the right to pursue claims against the other on a class, consolidated, or representative basis to the maximum extent permitted by applicable law. Nothing in this Section limits your right to bring an individual claim in small-claims court for any matter within that court's jurisdiction.

Severability. If any provision of these Terms is held unenforceable, the remainder of the Terms remain in effect, and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable.

No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets, subject to the notification rights in the Privacy Policy.

Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including upstream provider outages, government actions, natural disasters, and significant infrastructure failures.

Entire agreement. These Terms, together with the Privacy Policy and any signed order form, constitute the entire agreement between you and Hapex regarding the Service and supersede prior agreements regarding the same subject.

Questions, notices under these Terms, and legal correspondence: email support@hapex.ai. Mailing correspondence may be addressed to Hapex AI, Indianapolis, Indiana, United States.